# I can't received an authentication code email

**URL:** <https://community.doppler.com/t/i-cant-received-an-authentication-code-email/1775>\
**Category:** Need Help\
**Created:** [March 11, 2025, 3:23am UTC](https://community.doppler.com/t/i-cant-received-an-authentication-code-email/1775 "2025-03-11T03:23:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![fe-60hz](https://avatars.discourse-cdn.com/v4/letter/f/d26b3c/32.png) [@fe-60hz](https://community.doppler.com/u/fe-60hz)\
**Post date:** [March 11, 2025, 3:23am UTC](https://community.doppler.com/t/i-cant-received-an-authentication-code-email/1775/1 "2025-03-11T03:23:28Z")

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I entered the authentication code by entering my ID and password.  
However, the authentication code is not being sent by e-mail.

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**Author:** ![yss\_pn](https://sea2.discourse-cdn.com/flex016/user_avatar/community.doppler.com/yss_pn/32/1234_2.png) [@yss\_pn](https://community.doppler.com/u/yss_pn)\
**Post date:** [March 11, 2025, 8:15am UTC](https://community.doppler.com/t/i-cant-received-an-authentication-code-email/1775/2 "2025-03-11T08:15:17Z")

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Same here. Last week everything worked fine, but since yesterday we don’t receive authentication code mails anymore (we also checked spam).

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**Author:** ![watsonian](https://sea2.discourse-cdn.com/flex016/user_avatar/community.doppler.com/watsonian/32/267_2.png) [@watsonian](https://community.doppler.com/u/watsonian)\
**Post date:** [March 11, 2025, 6:57pm UTC](https://community.doppler.com/t/i-cant-received-an-authentication-code-email/1775/3 "2025-03-11T18:57:21Z")

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Hi there!

If you’re having trouble receiving the authentication code email (or any other Doppler notification emails), please make sure to double-check your spam folder! If you still can’t find the email, it’s possible that your address got added to our bounce list for some reason. You can get in touch with support by browsing to [https://support.doppler.com](https://support.doppler.com) and opening a support ticket. After that we can investigate further!

Regards,  
-Joel

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**Author:** ![watsonian](https://sea2.discourse-cdn.com/flex016/user_avatar/community.doppler.com/watsonian/32/267_2.png) [@watsonian](https://community.doppler.com/u/watsonian)\
**Post date:** [March 11, 2025, 6:57pm UTC](https://community.doppler.com/t/i-cant-received-an-authentication-code-email/1775/4 "2025-03-11T18:57:56Z")

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